Journal of Strategic Performance Measurement

An Excerpt From:

Performance Measurement through US Binoculars

By Eleanor Bloxham

Published in the Journal of Strategic Performance Measurement, Oct. 1999

"The implementation decisions involved in building or enhancing effective management processes necessarily include an understanding of the specific organizational context and an assessment of the culture of the organization and its members. This assessment is critical to a successful implementation of changes or updates in the organization. When implementing and enhancing performance management systems in cultures outside the US or in global companies, the issues of culture and context are even more complex for those of us with US binoculars."

"The assessment of the organization and its culture can take place during the first stages of the performance management reengineering process itself. These assessments can occur specifically at three review stages outlined below.
. Review of the implementation/change process
. Review of the measures process
. Review of the rewards process"

"The rewards process (in the broad context which we defined) needs to address cultural differences."

"Considering culture in a strategic performance measurement redesign is key to its success. As the world becomes more global, it may require modifying our views that one size fits all in terms of performance measurement design. Global companies may need to recognize and adopt different programs that fit the cultures of different people."

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